We send the tracking number via email once the order has shipped.

Shipping time depends on the country you are ordering from. It is indicated at checkout.

Shipping fees depend on the country you are ordering from. It is indicated at checkout.

We ship with DHL, USPS and other carriers, it depends on the country you are ordering from.

We ship to: Australia, UK, Singapore, Hong Kong, United States, Saudi Arabia, Japan.

We have a warehouse in Europe and one overseas, it depends on the country you are ordering from and on product availability.

Depending on your country and the value of your order there can be customs duties. You will have to pay any customs duties. We indicate this on the product page.

Please send us an email to: info@riordesign.com with your order number.

It is possible that your order details are incomplete. Please reach out to us: info@riordesign.com

Please contact us at info@riordesign.com and we will find a solution.

Yes, all items, excluding earrings due to hygiene reasons, can be returned.

You have 30 days to return an item.

Please email info@riordesign.com

Upon receipt and inspection of your returned items, we will refund your purchase amount within 14 business days, to your original payment method.

Unfortunately, we are not yet able to cover the costs of return shipping, so the package must be sufficiently postage-paid. Please also indicate that it is a return, so it doesn't get stuck in customs.

Unfortunately it is not possible. However, you can return the item within 30 days.

Unfortunately it is not possible to make changes after placing the order. However, you can return the item.

We're sorry about what happened! We carefully check each piece of jewelry before shipping, but if you have received a defective item, please email info@riordesign.com. Please include a photo so we can resolve it as soon as possible.

We accept credit cards, Amex, PayPal and Klarna.

Here you can find out about Klarna Pay in 3 installments and Pay Later.

You can enter a discount code at checkout (last stage of the order process). If the discount code doesn't work, please contact us at info@riordesign.com.

Did you have a discount code and didn't enter it? Contact us via email.

Although our jewelry is made of high-quality materials and plated with a thick layer of gold, we recommend taking it off when taking a shower or doing sports, so that it stays shiny for a long time, as we use an extra layer of gold -often or the jewelry is partly made entirely of sterling silver. Sterling silver may darken after a long time, but can be easily polished again with a silver cloth. In general, gold-plated jewelry should not come into contact with water and should not be stored in environments with a high humidity (for example, bathrooms), so as to retain their beauty for as long as possible. It is best to store your jewelry in the packaging provided. Hand sanitizer may discolor a gold-plated ring in some places, as the chemicals can react with metals. Therefore, remove the ring before and after washing/disinfecting your hands and dry your hands before wearing the ring.