We send the tracking number via email once the order has shipped.

Shipping time depends on the country you are ordering from. It is indicated at checkout.

Shipping fees depend on the country you are ordering from. It is indicated at checkout.

We ship with DHL, USPS and other carriers, it depends on the country you are ordering from.

We ship to: Australia, UK, Singapore, Hong Kong, United States, Saudi Arabia, Japan.

We have a warehouse in Europe and one overseas, it depends on the country you are ordering from and on product availability.

Depending on your country and the value of your order there can be customs duties.

Please send us an email to: info@riordesign.com with your order number.

It is possible that your order details are incomplete. Please reach out to us: info@riordesign.com

Please contact us at info@riordesign.com and we will find a solution.

Yes, all items can be returned.

You have 30 days to return an item.

Please email info@riordesign.com

Upon receipt and inspection of your returned items, we will refund your purchase amount within 14 business days, to your original payment method.

Unfortunately, we are not yet able to cover the costs of return shipping, so the package must be sufficiently postage-paid. Please also indicate that it is a return, so it doesn't get stuck in customs.

Unfortunately it is not possible. However, you can return the item within 30 days.

Unfortunately it is not possible to make changes after placing the order. However, you can return the item.

We're sorry about what happened! We carefully check each piece of jewelry before shipping, but if you have received a defective item, please email info@riordesign.com. Please include a photo so we can resolve it as soon as possible.

We accept credit cards, Amex, PayPal and Klarna.

Here you can find out about Klarna Pay in 3 installments and Pay Later.

You can enter a discount code at checkout (last stage of the order process). If the discount code doesn't work, please contact us at info@riordesign.com.

Did you have a discount code and didn't enter it? Contact us via email.

Although our jewelry is crafted from high-quality materials and plated with a thick layer of gold, we recommend removing it before showering or exercising. This helps your pieces stay shiny for a long time. Many of our designs are made entirely of sterling silver or feature an extra layer of gold plating for durability.

To maintain the beauty of your gold-plated jewelry, avoid contact with water and do not store it in humid environments (such as bathrooms). We recommend keeping your pieces in the packaging provided.

Hand sanitizers may cause discoloration on gold-plated rings, as the chemicals can react with metals. For this reason, please remove your ring when washing or disinfecting your hands, and make sure your hands are completely dry before putting it back on.